Job Description
Join our vibrant team at CityScape Hospitality, where we're seeking dynamic Evening Guest Associates to deliver exceptional experiences to our downtown LA clientele. This role offers the perfect blend of flexibility and growth, with evening shifts that accommodate diverse schedules. As a key member of our hospitality team, you'll create memorable moments while enjoying competitive pay and a supportive work environment. Immediate openings available!
Responsibilities
- Provide exceptional customer service during evening hours (4 PM - 12 AM)
- Manage guest check-ins and check-out processes efficiently
- Handle reservations and manage room assignments
- Resolve guest inquiries and concerns promptly
- Perform nightly audits and financial reconciliations
- Maintain cleanliness and organization of common areas
- Collaborate with security team for guest safety protocols
Qualifications
- Previous customer service or hospitality experience preferred
- Strong communication and interpersonal skills
- Ability to work independently with minimal supervision
- Basic knowledge of reservation systems (e.g., Opera, Propertyware)
- Flexibility to work weekends and holidays
- Valid California driver's license (for occasional errands)
- Ability to stand/walk for extended periods
- Positive attitude and problem-solving mindset