Job Description
Join our vibrant hospitality team as an Evening Front Desk Agent at the Grand Riverwalk Hotel! Perfect for students and professionals seeking flexible evening hours in San Antonio's iconic Riverwalk district. You'll be the first point of contact for guests, delivering exceptional service while enjoying a dynamic work environment with competitive compensation and growth opportunities.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Respond to guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams
- Execute upselling strategies for room upgrades and amenities
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- Previous hospitality or customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency in hotel management software (Opera a plus)
- Ability to work evenings, weekends, and holidays
- Basic math and cash handling abilities
- Positive attitude and team player mentality
- Valid Texas driver's license (if required for errands)