Job Description
Join our dynamic team at Grand Plaza Hotel as an Evening Front Desk Agent and become the heart of our guest experience. This part-time evening position offers competitive compensation, flexible scheduling, and the opportunity to work in one of New York's most vibrant neighborhoods. Ideal for students, career-changers, or anyone seeking supplemental income with a professional edge.
We're looking for a detail-oriented professional who thrives in fast-paced environments and takes pride in delivering exceptional customer service. Enjoy complimentary meals, hotel discounts, and a supportive work culture that values growth and work-life balance.
Responsibilities
- Check in/out guests efficiently while maintaining a warm and welcoming demeanor
- Manage reservations, process payments, and handle guest inquiries with professionalism
- Address guest concerns promptly and coordinate with housekeeping/management teams
- Operate property management systems accurately and maintain detailed records
- Uphold hotel security protocols and safeguard guest confidentiality
- Collaborate with colleagues to ensure seamless evening operations
Qualifications
- High school diploma or equivalent; hospitality experience preferred
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency with hotel management systems (e.g., Opera, Fidelio)
- Availability to work evenings, weekends, and holidays consistently
- Basic math and cash handling skills
- Positive attitude and commitment to teamwork