Job Description
Are you looking for a flexible schedule that works around your life? We are currently hiring for Evening Part Time Jobs in Baltimore, MD, with a focus on Weekend Shifts. We value our employees and offer a supportive environment perfect for students and professionals alike.
At Baltimore Tech Solutions, we provide top-tier technical support to our clients. We are seeking a reliable and enthusiastic Customer Support Specialist to join our growing team. Whether you are a college student looking for extra income or an experienced professional seeking work-life balance, we want to hear from you.
Why Join Us?
- Flexible Hours: Evening and weekend shifts available.
- Student Friendly: We accommodate academic schedules.
- Competitive Pay: Starting at $17.00/hr with performance bonuses.
- Growth Opportunities: Clear path for advancement within the company.
Don't miss this opportunity to join a leading team in Baltimore. Apply today and take control of your schedule.
Responsibilities
- Provide exceptional technical support to customers via phone, email, and live chat during evening and weekend hours.
- Diagnose and troubleshoot customer issues related to our software products.
- Document all customer interactions and resolutions accurately in the CRM system.
- Collaborate with the technical team to escalate complex issues and provide feedback.
- Maintain a high level of product knowledge to assist customers effectively.
- Adhere to company policies and quality assurance standards at all times.
Qualifications
- High School Diploma or GED required; Associate’s degree in a related field is a plus.
- Must be available to work evenings (4:00 PM - 12:00 AM) and weekends.
- Strong verbal and written communication skills.
- Basic computer literacy and typing proficiency (40+ WPM).
- Ability to work independently and manage time effectively.
- Previous customer service experience is preferred but not mandatory.