Job Description
We are seeking a motivated and dedicated Evening Customer Support Specialist to join our dynamic team in San Antonio, TX. This is an urgent opportunity for individuals looking for a flexible part-time role with a competitive hourly wage.
As part of our evening operations, you will be the face of our brand, ensuring our valued customers receive timely assistance during the critical late shift hours. We offer a professional work environment and the chance to build a lasting career in customer service.
Responsibilities
- Manage high-volume incoming calls and emails from customers during the evening shift.
- Resolve product inquiries, technical issues, and billing questions with accuracy and empathy.
- Document all customer interactions and solutions in the CRM database.
- Collaborate with the day-shift team to ensure seamless service transitions.
- Adhere to all company policies, quality standards, and performance metrics.
- Identify opportunities to upsell or cross-sell products to existing clients.
Qualifications
- High school diploma or GED required.
- Proven experience in customer service or a related field is preferred.
- Excellent verbal and written communication skills.
- Reliable high-speed internet connection and a quiet workspace.
- Ability to work flexible evening hours, including weekends and holidays.
- Proficient in using computer software and CRM systems.