Job Description
Are you looking for a role that offers flexibility without sacrificing professional growth? Horizon Tech Solutions is seeking a dedicated Evening Customer Support Specialist to join our growing team in Oklahoma City. We pride ourselves on a premium work culture that values your time and contribution. Whether you are a student, a parent, or simply looking to transition into a new career, this position offers the perfect balance of work and life.
We are looking for individuals who are passionate about solving problems and providing top-tier service to our clients during our peak evening hours.
Responsibilities
- Provide exceptional customer service to clients via phone and email during evening shifts.
- Diagnose and troubleshoot technical issues efficiently and professionally.
- Document all customer interactions and solutions accurately in our CRM system.
- Collaborate with the morning shift team to ensure seamless operations and continuity.
- Identify opportunities to improve our service processes and customer satisfaction.
- Stay updated on product features and technical knowledge.
Qualifications
- High school diploma or GED required.
- Previous experience in customer support or technical helpdesk is preferred.
- Strong written and verbal communication skills with a focus on empathy.
- Ability to work independently and manage time effectively during shifts.
- Proficiency in Microsoft Office Suite and general computer operations.