Job Description
Join Coastal Connect Solutions and become part of San Diego's premier customer experience team! We're seeking enthusiastic Part-Time Customer Service Specialists to deliver exceptional support during evening and weekend shifts. Perfect for students, parents, or career-changers seeking flexible hours with growth potential. Enjoy competitive pay, comprehensive training, and a dynamic work culture that values your work-life balance.
Perks You'll Love:
- Flexible scheduling with guaranteed weekend shifts
- Performance-based quarterly bonuses
- Free parking and transit stipend
- Employee discounts on local attractions
- Clear advancement path to full-time roles
Responsibilities
- Handle high-volume customer inquiries via phone, chat, and email
- Resolve billing and service issues with empathy and efficiency
- Process transactions and maintain accurate documentation
- Collaborate with cross-functional teams to resolve complex cases
- Identify upsell opportunities to enhance customer satisfaction
- Participate in weekend team-building and training sessions
- Adhere to SLA metrics while maintaining service quality
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Availability for evenings (4 PM - 12 AM) and weekends
- Proficient in CRM software and multitasking
- Exceptional verbal/written communication skills
- Problem-solving mindset with conflict resolution abilities
- Positive attitude and resilience in fast-paced environments