Job Description
Are you looking for a flexible schedule that fits around your life? Horizon Support Group is currently seeking dedicated Customer Support Specialists to join our evening team. We value work-life balance and offer a supportive environment for individuals seeking part-time work with no prior experience required.
As an Evening Specialist, you will be the friendly voice of our brand, helping customers resolve their inquiries and ensuring they have a positive experience with our services. We provide comprehensive training to set you up for success.
As an Evening Specialist, you will be the friendly voice of our brand, helping customers resolve their inquiries and ensuring they have a positive experience with our services. We provide comprehensive training to set you up for success.
Responsibilities
- Assist customers via phone, email, and live chat during evening hours (4:00 PM - 12:00 AM).
- Resolve customer inquiries and issues efficiently and professionally.
- Document all customer interactions and feedback accurately in our CRM system.
- Escalate complex issues to senior management when necessary.
- Maintain a high level of product knowledge to provide accurate information.
- Collaborate with team members to ensure smooth daily operations.
Qualifications
- High school diploma or equivalent required.
- Basic computer literacy and typing skills.
- Strong verbal and written communication skills.
- Ability to work independently and manage time effectively.
- Reliable internet connection and a quiet workspace.
- Flexibility to work evenings, weekends, and holidays as needed.