Job Description
Are you seeking a rewarding evening opportunity in the heart of Silicon Valley?
Apex Support Solutions is currently looking for dedicated individuals to join our dynamic team in San Jose, CA. We offer a competitive part-time schedule that allows you to maintain a healthy work-life balance while earning a premium income.
As an Evening Customer Support Specialist, you will be the first point of contact for our valued clients, ensuring their needs are met with professionalism and empathy during our peak hours.
Responsibilities
- Manage high-volume customer inquiries via phone, email, and live chat during evening shifts.
- Resolve complex issues efficiently while maintaining a positive customer experience.
- Document customer interactions and feedback accurately in our CRM system.
- Collaborate with the morning support team to ensure seamless service continuity.
- Adhere to company policies and quality assurance standards.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Proven experience in customer service or technical support (1+ years preferred).
- Strong written and verbal communication skills.
- Reliable internet connection and a quiet home office environment.
- Ability to work flexible hours, including evenings and weekends.