Job Description
Are you looking for a flexible schedule in the beautiful city of Phoenix? Apex Connect Solutions is seeking a dedicated Customer Support Specialist to join our evening team. We pride ourselves on providing top-tier service to our clients, and we need someone with a calm demeanor and excellent communication skills to handle inquiries during our peak hours.
As a Part-Time Evening Specialist, you will work in a modern, remote-friendly environment, enjoying the perfect work-life balance. We offer competitive pay, comprehensive training, and a supportive culture.
Responsibilities
- Manage high-volume customer inquiries via phone, email, and live chat during evening shifts (4:00 PM - 12:00 AM).
- Resolve complex issues and escalations with patience and efficiency.
- Maintain accurate records in our CRM database (Salesforce/Zendesk).
- Collaborate with the morning support team to ensure seamless continuity of service.
- Identify trends in customer feedback and suggest process improvements.
- Adhere to company policies and quality assurance standards.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service experience preferred (1+ years).
- Proficient in Microsoft Office Suite and CRM software.
- Strong written and verbal communication skills.
- Reliable high-speed internet connection and a quiet workspace.
- Ability to work independently with minimal supervision.