Job Description
Are you ready to join a dynamic team in Memphis? Memphis Solutions Group is seeking a dedicated Evening Customer Support Specialist to provide exceptional service during our peak hours. We are offering immediate hiring opportunities for individuals looking for a flexible part-time schedule that fits around their lifestyle.
In this role, you will be the bridge between our clients and our services. If you are detail-oriented, tech-savvy, and thrive in a high-energy evening environment, we want to meet you. Start your career with us today!
Responsibilities
- Manage a high volume of incoming customer inquiries via phone and email during evening shifts (5:00 PM - 10:00 PM).
- Resolve customer issues and technical questions with accuracy and a friendly demeanor.
- Enter and maintain accurate data in our CRM and internal databases.
- Collaborate with the day shift team to ensure seamless workflow continuity.
- Document customer feedback and escalate complex issues to senior management.
- Provide product recommendations and troubleshoot basic software issues.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous experience in customer service, data entry, or administrative support.
- Strong verbal and written communication skills.
- Typing speed of 45+ WPM with high accuracy.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Ability to work independently with minimal supervision during evening hours.