Job Description
Are you seeking a flexible evening part-time job in Indianapolis that offers growth and stability? Piedmont Retail Services is looking for dedicated Entry Level Customer Support Specialists to join our high-performing team.
In this role, you will serve as the primary point of contact for our clients during evening hours, ensuring every interaction is professional, efficient, and positive. We pride ourselves on a culture of integrity and continuous improvement.
Why You'll Love Working Here
- Competitive Compensation: Earn between $18.00 and $22.00 per hour based on your skillset.
- Flexible Schedule: Designed for evening availability (e.g., 4:00 PM - 12:00 AM), perfect for students or second jobs.
- Career Advancement: We prioritize promoting from within and offer clear pathways to management roles.
- Modern Work Environment: Access to the latest tools and technology to help you succeed.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat with a focus on resolution and satisfaction.
- Process customer orders and update account information with a high degree of accuracy.
- Identify and escalate complex issues to senior management when necessary.
- Collaborate with cross-functional teams to improve service protocols and product offerings.
- Maintain a positive and professional demeanor while managing high call volumes.
- Document customer interactions and feedback in our CRM system.
Qualifications
- High School Diploma or GED is required.
- Basic computer proficiency and typing speed of 40+ WPM.
- Excellent verbal communication and active listening skills.
- Ability to work evenings (5:00 PM - 1:00 AM) and occasional weekends.
- Previous customer service experience is preferred but not mandatory for qualified candidates.
- Reliable internet connection for remote support roles.