Job Description
Are you a night owl looking for a rewarding career in the heart of San Francisco? Golden Gate Tech Solutions is currently hiring Evening Customer Support Specialists to join our dynamic team immediately.
In this role, you will be the bridge between our clients and our cutting-edge technology. You will handle inquiries, troubleshoot technical issues, and ensure our users have a seamless experience during our peak evening hours. We pride ourselves on a premium, modern work culture that values flexibility and professional growth.
Why Apply?
• Immediate start available
• Flexible evening schedule (3 PM - 11 PM)
• Competitive hourly rate
• Health benefits for full-time hours
Responsibilities
- Manage high-volume incoming calls and emails with a focus on empathy and efficiency.
- Diagnose and resolve technical issues for end-users using our proprietary software.
- Document all customer interactions and resolutions in the CRM system accurately.
- Collaborate with the Day Shift team to ensure seamless workflow continuity.
- Stay updated on product features and provide accurate information to customers.
- Maintain a high level of professionalism during peak stress periods.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous customer service or tech support experience is a strong plus.
- Excellent written and verbal communication skills.
- Ability to troubleshoot basic computer hardware and software issues.
- Must be reliable, self-motivated, and able to work independently.
- Proficiency in Microsoft Office Suite and Google Workspace.