Job Description
We are currently seeking a dedicated Evening Customer Support Specialist to join our dynamic team in Long Beach, CA. If you are looking for a flexible part-time position with immediate start availability and a competitive hourly rate, we want to hear from you.
As a key member of our support team, you will play a crucial role in ensuring our clients receive top-tier service during our peak evening hours. We pride ourselves on a professional work environment that values reliability and problem-solving skills.
Responsibilities
- Provide exceptional technical and customer support via chat and email during evening shifts.
- Resolve incoming support tickets efficiently and accurately to minimize wait times.
- Troubleshoot common software and hardware issues for end-users.
- Maintain a professional and positive demeanor in all client interactions.
- Document all technical resolutions and customer feedback in the CRM system.
- Collaborate with the day shift team to ensure seamless operational continuity.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent; Associate’s degree preferred.
- Previous experience in customer support or technical helpdesk roles is a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in Microsoft Office Suite and basic computer troubleshooting.
- Must be available to work evening shifts (e.g., 4:00 PM - 12:00 AM) and weekends.