Job Description
Are you looking for a rewarding career with a flexible schedule?
Join Boston Dynamics Staffing as our new Evening Customer Support Specialist. We are currently seeking driven professionals to join our team in Boston, MA, with immediate hiring opportunities available. If you thrive in a fast-paced environment and want to help customers while enjoying a work-life balance, this is the perfect role for you.
Why Join Us?
- Flexible Schedule: Enjoy evening shifts that fit your lifestyle.
- Immediate Start: Onboarding begins within 48 hours of application.
- Growth Potential: Clear pathways for advancement within the company.
Responsibilities
- Provide exceptional customer service via phone, email, and chat during evening shifts.
- Resolve product inquiries and troubleshoot technical issues efficiently.
- Document all customer interactions and feedback accurately in the CRM system.
- Collaborate with the morning support team to ensure seamless workflow continuity.
- Maintain a professional, patient, and empathetic demeanor with every client.
- Identify and escalate complex issues to senior management when necessary.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service or technical support is preferred but not mandatory.
- Reliable high-speed internet connection and a quiet workspace.
- Strong verbal and written communication skills.
- Ability to work independently and manage time effectively.
- Must be available to work evenings (e.g., 4:00 PM - 12:00 AM).