Job Description
Are you ready for an immediate start and a flexible evening schedule? Mid-Atlantic Solutions is actively hiring dedicated Customer Support Specialists in Baltimore, MD. Join our high-performing team and enjoy a dynamic work environment with competitive hourly pay and immediate benefits eligibility.
We are looking for motivated individuals who thrive in a fast-paced setting and are available for evening shifts (4:00 PM - 12:00 AM). If you have excellent communication skills and a passion for helping others, we want to meet you.
Why Join Us?
- Immediate Hiring: Start working within 48 hours of application.
- Evening Shift Flexibility: Work during your preferred hours (4 PM - 12 AM).
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Growth Opportunities: Clear pathways for advancement within the company.
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat with a focus on resolution and satisfaction.
- Process customer orders, returns, and exchanges accurately and efficiently.
- Resolve complex issues by collaborating with the technical support team.
- Maintain accurate records of customer interactions and account information.
- Adhere to all company policies, procedures, and safety guidelines.
- Provide product recommendations and up-sell services where appropriate.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is a plus but not mandatory for immediate hire candidates.
- Proficient in Microsoft Office Suite (Excel, Word, Outlook).
- Strong written and verbal communication skills.
- Ability to work independently during evening shifts with minimal supervision.
- Reliable transportation is required.