Job Description
Are you seeking a job that fits your lifestyle without compromising on professional growth?
Apex Digital Solutions is a forward-thinking company looking for enthusiastic individuals to join our support team in Austin, Texas. We specialize in providing top-tier technical assistance to clients nationwide. We are currently hiring for our evening shift roster, offering a perfect balance of work and personal time.
As an Evening Support Associate, you will play a crucial role in maintaining our high standards of customer satisfaction. We pride ourselves on a collaborative culture where your voice is heard and your contributions are valued.
Responsibilities
- Client Engagement: Provide exceptional support to customers via phone, email, and live chat during evening hours.
- Technical Troubleshooting: Resolve complex technical issues and account inquiries efficiently.
- CRM Management: Log all interactions and resolutions accurately in our internal database.
- Process Improvement: Identify common issues and suggest improvements to our support protocols.
- Team Coordination: Liaise with day-shift teams to ensure seamless service delivery.
Qualifications
- Availability: Must be available to work evenings (e.g., 4:00 PM – 12:00 AM) and some weekends.
- Communication: Strong verbal and written communication skills with a customer-centric approach.
- Experience: Previous experience in customer service or technical support is preferred.
- Education: High school diploma or equivalent required.
- Computer Skills: Proficiency with Windows, Microsoft Office, and CRM software.