Job Description
Apex Support Solutions is looking for dedicated individuals to join our dynamic team as Evening Customer Support Specialists.
We are currently hiring for part-time evening shifts, making this the perfect opportunity for students, retirees, or anyone seeking a flexible work-life balance. If you are a proactive problem solver with a friendly demeanor, we want to hear from you.
As an Evening Support Specialist, you will be the first point of contact for our valued clients, ensuring their needs are met with empathy and efficiency during our high-traffic evening hours.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone and email with a professional tone.
- Resolve customer issues, answer questions, and provide accurate information regarding our products and services.
- Document all interactions and resolutions accurately in our CRM system.
- Collaborate with the morning support team to ensure seamless service transitions and knowledge sharing.
- Identify and escalate complex issues to the appropriate department for further resolution.
- Assist clients with basic technical troubleshooting and account navigation.
- Identify opportunities to upsell or cross-sell products where appropriate.
Qualifications
- High school diploma or equivalent (GED) required.
- Previous customer service experience is a plus, but we strongly encourage entry-level candidates to apply.
- Strong verbal communication and active listening skills.
- Basic computer proficiency and typing speed of 35+ WPM.
- Reliable internet connection and a quiet, distraction-free workspace.
- Ability to work independently and manage time effectively during evening shifts.