Job Description
Are you looking for evening part-time jobs or flexible full-time jobs in Ohio?
We are hiring immediately for our growing team in Columbus. Join Apex Support Solutions and earn extra cash with competitive evening shifts. We offer a modern work environment, comprehensive training, and the opportunity to advance your career while enjoying a healthy work-life balance.
As an Evening Customer Support Specialist, you will be the voice of our brand, helping clients resolve issues and ensuring their satisfaction. If you are reliable, tech-savvy, and ready to work, we want to hear from you.
Responsibilities
- Handle a high volume of inbound and outbound customer calls and emails during evening hours (3:00 PM - 11:00 PM).
- Resolve customer inquiries and troubleshoot technical issues with patience and efficiency.
- Document all interactions and solutions in our CRM system accurately.
- Collaborate with the technical team to escalate complex issues and provide feedback.
- Adhere to company policies and quality assurance standards to ensure excellence.
- Proactively identify opportunities to upsell or cross-sell relevant products.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service, sales, or support is preferred but not required (we provide training).
- Must be available to work evenings, weekends, and holidays.
- Excellent verbal communication and active listening skills.
- Basic computer proficiency and typing speed of 35+ WPM.
- Reliable high-speed internet connection and a quiet home office space.