Job Description
Join our dynamic team as an Evening Customer Support Specialist at UrbanTech Solutions! We're urgently hiring passionate individuals to deliver exceptional service during our peak evening hours (4 PM - 12 PM). This is your opportunity to make an immediate impact in a fast-paced tech environment while enjoying competitive pay and flexible scheduling.
Our ideal candidate thrives in customer-facing roles and possesses excellent problem-solving skills. As a key member of our support team, you'll be the first point of contact for resolving technical inquiries, ensuring client satisfaction, and maintaining our high service standards. Training provided!
Responsibilities
- Respond to customer inquiries via phone, email, and chat during evening hours
- Troubleshoot technical issues and provide step-by-step solutions
- Document interactions and maintain accurate case records
- Collaborate with technical teams to resolve complex escalations
- Meet performance metrics for response time and resolution rates
- Proactively identify process improvement opportunities
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Exceptional communication and problem-solving abilities
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to work independently in a remote setting
- Strong attention to detail and time management skills
- Availability for evening shifts (4 PM - 12 PM) including weekends