Job Description
Join Our Baltimore Team!
MetroConnect Support Services is seeking a dedicated and empathetic Evening Customer Support Specialist to join our growing team. If you are looking for a part-time opportunity with a competitive salary and flexible evening hours, we want to hear from you.
We pride ourselves on delivering top-tier service to our clients, and our evening support team plays a crucial role in maintaining our high standards. You will work in a modern, collaborative environment while helping customers solve their technical and service-related issues.
Why Work With Us?
- Competitive hourly wage ($18.00 - $22.00)
- Flexible evening schedule (4:00 PM - 12:00 AM)
- Comprehensive training and growth opportunities
- Supportive and inclusive company culture
Responsibilities
- Answer inbound calls and emails from customers during evening shifts.
- Resolve technical inquiries and troubleshoot service issues efficiently.
- Document all customer interactions and resolutions accurately in our CRM system.
- Collaborate with the day-shift team to ensure seamless workflow.
- Maintain a high level of customer satisfaction and loyalty.
- Stay updated on product knowledge and company policies.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is a plus.
- Ability to work evenings and weekends as required.
- Strong verbal and written communication skills.
- Basic computer proficiency (Microsoft Office Suite).
- Must possess a professional and positive demeanor.