Job Description
We are seeking a dedicated and empathetic Evening Customer Support Specialist to join our dynamic team in Portland. If you thrive in a fast-paced environment and enjoy helping people, this is the perfect opportunity for you. Our evening shifts offer a fantastic work-life balance, allowing you to enjoy your mornings and afternoons while making a significant impact on our customers' experience.
In this role, you will be the voice and face of our brand during our busiest hours, ensuring that every client feels heard, valued, and supported. We provide comprehensive training, a positive work culture, and opportunities for growth.
Responsibilities
- Manage high-volume incoming customer inquiries via phone, email, and live chat during evening shifts (4:00 PM - 12:00 AM).
- Resolve complex customer issues and complaints with patience and professionalism, aiming for 100% satisfaction.
- Accurately document all customer interactions, feedback, and case resolutions in our CRM system.
- Collaborate with the day-shift team to ensure seamless workflow continuity and knowledge sharing.
- Identify opportunities to upsell products or services to meet departmental revenue targets.
- Stay updated on product features and policies to provide accurate technical support.
Qualifications
- High school diploma or equivalent required; Associate’s degree in Business or related field is a plus.
- Previous experience in customer service or technical support (1+ years preferred).
- Strong verbal and written communication skills with a polite and professional tone.
- Ability to work independently and manage time effectively in a remote or hybrid setting.
- Proficiency with Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Must be available to work evenings, weekends, and holidays as needed.