Job Description
Are you a night owl looking for a rewarding career in Austin, TX? Austin Digital Solutions is seeking a dedicated Evening Customer Support Specialist to join our growing team. We offer a unique opportunity to balance your personal life with a professional career through our flexible evening shift schedule.
As part of our support team, you will be the voice of our brand, helping clients navigate our platform with ease and efficiency. We value work-life balance, offering competitive pay and a supportive remote-first culture that empowers you to excel.
Responsibilities
- Provide exceptional technical and product support to customers via chat, email, and phone during evening hours.
- Diagnose and troubleshoot technical issues, guiding users through resolutions step-by-step.
- Maintain accurate and detailed records of all customer interactions and issue resolutions in our CRM.
- Collaborate with the development team to escalate complex bugs and suggest feature improvements.
- Stay up-to-date with product updates and communicate new features to the customer base effectively.
- Participate in nightly team huddles to align on daily goals and priorities.
- Resolve escalated customer complaints with empathy and professionalism.
Qualifications
- High school diploma or GED equivalent required; Associate’s degree preferred.
- Previous experience in customer service, tech support, or a related field.
- Ability to work flexible evening shifts, including weekends and holidays as needed.
- Strong problem-solving skills with a patient and empathetic approach to difficult situations.
- Proficient in using CRM software and multitasking across multiple communication channels.
- Excellent written and verbal communication skills.
- Self-motivated with the ability to work independently in a remote environment.