Job Description
Join our dynamic team as an Evening Customer Support Specialist and earn competitive pay while working remotely! We're urgently hiring motivated individuals to provide exceptional service during evening hours (5 PM - 11 PM EST). This immediate-hire opportunity offers flexible scheduling to fit your lifestyle while making a real impact on our clients' experiences.
As a key member of our support team, you'll handle inquiries via chat and email, troubleshoot issues efficiently, and contribute to our award-winning customer satisfaction metrics. No prior experience required – comprehensive training provided!
Responsibilities
- Respond to customer inquiries via chat and email within 15-minute SLA
- Resolve technical issues and billing questions with empathy and efficiency
- Document all interactions in CRM system with detailed notes
- Collaborate with day team to ensure seamless customer handoffs
- Meet/exceed monthly customer satisfaction targets (90%+)
- Identify and escalate complex issues to senior specialists
- Maintain 98% availability during assigned shifts
Qualifications
- High school diploma or equivalent (college students welcome)
- Strong typing speed (40+ WPM) and written communication skills
- Reliable high-speed internet connection and quiet workspace
- Ability to multitask in fast-paced digital environment
- Basic proficiency with Windows/macOS and web applications
- Previous customer service experience preferred but not required
- Available to work 20-30 hours/week (evening shifts only)
- Must pass background check and basic skills assessment