Job Description
Are you seeking a flexible schedule that fits your lifestyle?
We are currently hiring Evening Customer Support Associates for positions available in both Pennsylvania and Illinois. Join a rapidly growing team where your work-life balance is our priority. Whether you are an experienced professional looking for a part-time role or an entry-level candidate ready to start your career, we offer the training and support you need to succeed.
Why Join Us?
- Flexible Hours: Work evening shifts (e.g., 4 PM - 12 AM) to accommodate your needs.
- Remote/Hybrid Options: Work from the comfort of your home or our offices in IL and PA.
- Competitive Pay: Earn $18 - $22 per hour with performance bonuses.
- No Experience Required: Comprehensive training provided for all new hires.
Apply today and take the first step towards a rewarding career in customer service.
Responsibilities
- Provide exceptional technical and general support to customers via chat, email, and phone during evening shifts.
- Resolve customer inquiries and complaints efficiently while maintaining a high satisfaction rating.
- Document all customer interactions and issues accurately in the CRM system.
- Collaborate with the technical team to troubleshoot and escalate complex issues.
- Adhere to company policies and quality assurance standards for every interaction.
- Maintain a professional and positive demeanor when representing the brand.
- Identify opportunities to upsell or cross-sell products/services when appropriate.
Qualifications
- High school diploma or equivalent (Bachelor’s degree preferred but not mandatory).
- Reliable high-speed internet connection and a quiet workspace.
- Strong written and verbal communication skills.
- Ability to work independently with minimal supervision.
- Basic computer literacy and typing skills.
- Willingness to work flexible evening schedules, including weekends and holidays.
- Previous customer service experience is a plus but not required.