Job Description
Are you looking for a rewarding evening opportunity in the heart of New York City? Apex Solutions is urgently hiring for a dedicated Evening Customer Support Associate. Join our high-performing team and enjoy a competitive salary with flexible hours.
We are seeking a detail-oriented individual to provide exceptional support to our clients during evening shifts. This is a fantastic opportunity for those seeking a part-time role with growth potential and a dynamic work environment.
Responsibilities
- Manage high-volume customer inquiries via phone, email, and chat during evening hours.
- Resolve customer issues efficiently and professionally, ensuring high satisfaction rates.
- Collaborate with the morning support team to ensure seamless operations.
- Maintain accurate records of customer interactions in our CRM system.
- Identify and escalate complex issues to senior management promptly.
- Adhere to company policies and quality assurance standards at all times.
- Provide constructive feedback to the product development team.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is a plus but not mandatory.
- Strong verbal and written communication skills.
- Proficient in Microsoft Office Suite and CRM software.
- Must be available to work evening shifts (e.g., 4:00 PM - 10:00 PM).
- Reliable internet connection and a quiet workspace are required.
- Able to handle high-pressure situations with a calm demeanor.