Job Description
Join our dynamic team as an Evening Customer Service Specialist in Nashville! We're urgently seeking energetic individuals to deliver exceptional client experiences during evening hours. This role offers flexible scheduling, competitive pay, and immediate start opportunities. If you're passionate about helping others and thrive in fast-paced environments, we want to hear from you today!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing and service issues efficiently using CRM systems
- Process transactions and maintain accurate customer records
- Collaborate with team members to address complex customer needs
- Meet daily performance metrics for response time and resolution
- Document all interactions in our customer database
- Participate in ongoing training to enhance service skills
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong problem-solving and communication abilities
- Ability to work evenings (typically 4 PM - 10 PM)
- Proficient with basic computer applications
- Exceptional patience and conflict resolution skills
- Reliable transportation to downtown Nashville location
- Ability to stand for extended periods during shifts