Job Description
Join our dynamic team as an Evening Customer Service Specialist at Capital Connect Solutions! We're urgently seeking energetic individuals to provide exceptional support during our peak evening hours (4 PM - 10 PM). This role is perfect for students, night owls, or anyone seeking a flexible schedule with competitive pay. Enjoy a modern workspace in the heart of DC with free parking and transit benefits. If you thrive in fast-paced environments and excel at problem-solving, apply today and start your rewarding journey with us!
Responsibilities
- Handle high-volume inbound/outbound customer calls and digital communications
- Resolve customer inquiries, complaints, and technical issues with empathy
- Process transactions and update customer records accurately
- Collaborate with cross-functional teams to escalate complex cases
- Maintain detailed documentation of all customer interactions
- Adhere to strict service level agreements and quality standards
- Identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in call center or retail
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to work independently in a fast-paced environment
- Available for 4 PM - 10 PM shifts, 3-5 days weekly
- U.S. work authorization and reliable transportation