Job Description
Join our dynamic team as an Evening Customer Service Specialist at Apex Solutions Group! We're urgently seeking passionate individuals to deliver exceptional client experiences during evening hours. This flexible part-time role offers competitive pay and the opportunity to grow with a forward-thinking company. Enjoy a supportive environment where your communication skills directly impact customer satisfaction.
What We Offer:
- Competitive hourly wage ($18-$24)
- Flexible evening shifts (4-8 PM)
- Comprehensive training program
- Performance-based incentives
- Free parking and transit benefits
Responsibilities
- Handle inbound customer inquiries via phone and digital channels
- Resolve billing, technical, and service-related issues
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams for complex cases
- Meet/exceed quality and efficiency metrics
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce preferred)
- Strong problem-solving abilities
- Availability for 20-30 hours/week evenings
- Basic technical troubleshooting knowledge