Job Description
Join our dynamic team at Houston Hospitality Group as an Evening Customer Service Specialist! We're urgently hiring motivated individuals to deliver exceptional experiences during our peak evening hours. This flexible role offers immediate start dates and competitive compensation in Houston's vibrant hospitality sector. Enjoy a supportive environment where your people skills shine!
Responsibilities
- Deliver exceptional customer service via phone, email, and in-person interactions
- Manage reservation systems and process payments accurately
- Resolve client inquiries with professionalism and efficiency
- Collaborate with cross-functional teams to ensure seamless operations
- Maintain detailed customer records and update databases
- Support event coordination during evening peak hours
- Uphold brand standards and safety protocols
Qualifications
- Previous customer service experience required
- Strong communication and interpersonal skills
- Proficiency with reservation software and MS Office
- Ability to multitask in fast-paced environments
- Evening and weekend availability mandatory
- High school diploma or equivalent
- Positive attitude and problem-solving mindset
- Basic cash handling experience preferred