Job Description
Join Coastal Solutions Group's dynamic team as an Evening Customer Service Specialist! We're seeking passionate individuals to provide exceptional support during evening hours (5 PM - 11 PM) in our Virginia Beach location. This flexible role offers immediate start, competitive compensation, and growth opportunities for both part-time and full-time candidates. Enjoy a modern work environment with free parking, meal stipends, and performance bonuses. Perfect for students, parents, or career changers seeking work-life balance.
Responsibilities
- Handle inbound customer inquiries via phone, chat, and email with 98% satisfaction rate
- Process orders, returns, and account modifications using Salesforce CRM
- Resolve technical issues for smart home devices and software platforms
- Collaborate with overnight team to ensure seamless service continuity
- Update customer records and document interactions in compliance with HIPAA
- Identify upsell opportunities for premium service packages
- Participate in weekly evening training sessions on product updates
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in tech or retail
- Proficiency with CRM tools (Salesforce experience a plus)
- Strong problem-solving skills with ability to multitask
- Available 20-40 hours/week with consistent evening schedule
- Excellent communication skills in English (Spanish bilingual a plus)
- Reliable transportation to Atlantic Ave location
- Background check and drug screen required