Job Description
Join our dynamic team at Southwest Solutions Group and transform your evening hours into rewarding career opportunities! We're seeking passionate Evening Customer Service Specialists to deliver exceptional experiences while Albuquerque sleeps. Whether you're balancing studies, family, or other commitments, our flexible evening shifts (4 PM - midnight) accommodate diverse lifestyles. Enjoy competitive pay, comprehensive benefits, and a supportive work culture that values work-life balance. Full-time roles include health insurance, retirement plans, and paid time off. Part-time positions offer flexible scheduling and growth potential. Become part of Albuquerque's premier service provider – apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat during evening hours
- Resolve billing, technical, and service issues with empathy and efficiency
- Update customer records in CRM systems with precision and attention to detail
- Collaborate with overnight support teams for seamless service transitions
- Meet/exceed quality and productivity metrics during peak evening demand
- Identify upsell opportunities to enhance customer satisfaction
- Participate in ongoing training to maintain service excellence
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service experience in high-volume environments
- Exceptional verbal/written communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to work independently during evening shifts with minimal supervision
- Strong problem-solving skills with a customer-first mindset
- Available to work flexible evening schedules (4 PM - midnight)
- Basic computer literacy and typing speed (40+ WPM)