Job Description
Join Urban Hub Solutions, Chicago's premier lifestyle service provider, as an Evening Customer Service Specialist! We're seeking dynamic individuals to support our growing client base with flexible evening shifts. Enjoy competitive pay, modern downtown workspace, and opportunities for advancement. Perfect for students, career-changers, or those seeking work-life balance in the Windy City.
What We Offer:
- Competitive hourly wage + performance incentives
- Modern downtown location with easy transit access
- Comprehensive paid training
- Health benefits for full-time roles
- Casual dress code and collaborative culture
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat during evening hours (3 PM - 11 PM)
- Resolve service issues with empathy and efficiency using CRM systems
- Process transactions and maintain accurate client records
- Collaborate with cross-functional teams to ensure seamless service delivery
- Identify process improvement opportunities and implement solutions
- Uphold brand standards in all client interactions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environment
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to multitask in fast-paced evening settings
- Strong problem-solving and conflict resolution abilities
- Availability for flexible evening shifts including weekends