Job Description
Join our dynamic team at Nexus Solutions Group as an Evening Customer Service Specialist! We're seeking motivated individuals to deliver exceptional client experiences during our peak evening hours. This immediate-opening role offers flexible scheduling while supporting our growing Dallas-based operations. If you thrive in fast-paced environments and value work-life balance, this is your perfect opportunity.
What We Offer:
- Competitive hourly pay with weekly direct deposit
- Comprehensive paid training
- Advancement opportunities for high performers
- Modern, collaborative workspace in Uptown Dallas
- Employee discounts on partner services
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat during evening shifts
- Resolve technical issues and process orders using our CRM platform
- Document interactions and maintain accurate case records
- Collaborate with overnight support teams for seamless handoffs
- Meet/exceed service level agreements and quality metrics
- Identify upsell opportunities during customer interactions
- Participate in weekly performance reviews
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or technical support experience
- Availability for evening shifts (5 PM - 11 PM, weekends included)
- Proficiency with Windows OS and basic troubleshooting
- Exceptional verbal/written communication skills
- Ability to multitask in high-pressure situations
- Basic knowledge of CRM systems (Salesforce experience a plus)
- Must pass background check and drug screening