Job Description
We are looking for a reliable and friendly Evening Customer Service Specialist to join our growing team in Memphis, TN. If you are seeking a part-time evening job that offers competitive pay and a flexible schedule, apply today!
As part of our evening operations, you will be the first point of contact for our valued customers, ensuring their inquiries are resolved promptly and professionally.
Responsibilities
- Manage inbound customer inquiries via phone and email during evening shifts.
- Resolve customer complaints and issues with patience and professionalism.
- Maintain accurate and up-to-date records of all customer interactions in our database.
- Collaborate with the morning team to ensure seamless workflow transitions.
- Identify and escalate complex issues to senior management when necessary.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is preferred but not mandatory.
- Excellent verbal and written communication skills.
- Basic computer literacy and typing proficiency.
- Ability to work independently and manage time effectively.