Job Description
Join our award-winning hospitality team as an Evening Customer Service Specialist! We're urgently hiring passionate individuals to deliver exceptional guest experiences during our peak evening hours. This role offers flexible scheduling, competitive compensation, and rapid advancement opportunities for high performers. Perfect for students, second-job seekers, or career changers looking to build transferable skills in a dynamic environment.
Responsibilities
- Deliver outstanding customer service via phone, email, and in-person interactions
- Manage reservation systems and optimize seating arrangements
- Process payments and maintain accurate financial records
- Resolve guest inquiries and concerns with empathy and efficiency
- Collaborate with evening staff to ensure seamless operations
- Uphold brand standards and cleanliness protocols
- Support inventory management and supply replenishment
Qualifications
- Minimum 1 year customer service or hospitality experience
- Availability to work evenings (4 PM - 11 PM) weekends required
- Proficiency with POS systems and basic office software
- Strong communication and problem-solving abilities
- Ability to multitask in fast-paced environments
- High school diploma or equivalent
- Valid Colorado driver's license (for occasional errands)
- Positive attitude with team-oriented mindset