Job Description
Join our dynamic team at Louisville Connect Solutions as an Evening Customer Service Specialist. We're seeking passionate individuals to deliver exceptional client experiences during our evening hours while supporting both part-time and full-time career growth opportunities. Enjoy competitive compensation, flexible scheduling, and a vibrant work culture in the heart of Louisville.
What We Offer:
- Competitive hourly wage with performance bonuses
- Comprehensive training program
- Clear pathways to full-time advancement
- Modern, collaborative workspace downtown
- Health benefits eligibility for full-time roles
Responsibilities
- Handle inbound/outbound customer inquiries via phone, chat, and email during evening shifts
- Resolve customer issues with empathy and efficiency while meeting service metrics
- Update and maintain customer records in CRM systems
- Collaborate with day-shift teams for seamless service transitions
- Identify upsell opportunities and cross-reference client needs
- Document interactions and report technical issues promptly
- Participate in weekly team performance reviews
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work independently during evening hours
- Proficient with CRM software (e.g., Salesforce, Zendesk)
- Flexibility to cover weekends/holidays as needed
- Basic typing skills (35+ WPM)
- Positive attitude and team-oriented mindset