Job Description
Join Metro Solutions Group as an Evening Customer Service Specialist and start earning immediately! We're seeking energetic professionals to deliver exceptional client experiences during our peak evening hours. This flexible role offers competitive pay, comprehensive training, and a supportive team environment. Perfect for students, parents, or professionals seeking supplemental income with minimal commute requirements in Indianapolis.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat during evening shifts (4 PM - 10 PM)
- Resolve billing, technical, and service-related issues with empathy and efficiency
- Update customer records in CRM system while maintaining data accuracy
- Collaborate with day team to ensure seamless service continuity
- Meet/exceed daily performance metrics (call quality, resolution time)
- Participate in ongoing product training and process improvements
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service experience (call center or retail)
- Strong communication skills with clear phone etiquette
- Ability to multitask in fast-paced digital environments
- Basic proficiency with CRM software and Microsoft Office Suite
- Reliable transportation with evening availability (4 PM - 10 PM)
- Problem-solving mindset with patience under pressure