Job Description
Are you seeking a rewarding evening part-time job in Fort Worth that offers flexibility and growth? Fort Worth Customer Solutions is looking for dedicated professionals to join our dynamic team. We pride ourselves on delivering top-tier service to our clients, and we need reliable individuals to help us maintain our high standards during our evening shifts.
As an Evening Shift Associate, you will play a crucial role in our daily operations. We offer a modern work environment, competitive pay, and a schedule designed to fit your lifestyle. If you are a self-starter with excellent communication skills, we want to meet you.
Responsibilities
- Client Support: Manage inbound calls and emails with professionalism, ensuring customer inquiries are resolved efficiently.
- Data Management: Accurately update customer records and maintain digital logs using our CRM software.
- Order Processing: Process orders and returns with precision, adhering to company protocols.
- Team Collaboration: Communicate effectively with morning shift supervisors to ensure seamless workflow transition.
- Quality Assurance: Monitor service metrics and identify areas for improvement in the evening workflow.
- Problem Solving: Address and resolve customer complaints or issues with a focus on retention.
Qualifications
- Education: High school diploma or GED equivalent is required.
- Experience: Previous experience in customer service or logistics is preferred but not mandatory for the right candidate.
- Availability: Must be available to work evenings, specifically 4:00 PM to 12:00 AM.
- Technical Skills: Basic computer proficiency and typing speed of 40 WPM.
- Communication: Strong verbal and written communication skills in English.
- Reliability: A proven track record of punctuality and attendance.