Job Description
Join our award-winning team as an Evening Customer Service Specialist and unlock the freedom of a flexible schedule! We're seeking passionate professionals to deliver exceptional support during evening hours while maintaining work-life balance. Enjoy competitive pay, comprehensive training, and opportunities for growth in a dynamic environment.
Perfect for students, parents, and career changers seeking adaptable hours without sacrificing impact. Our Houston-based operations serve Fortune 500 clients across multiple industries, offering exposure to cutting-edge customer experience strategies.
Responsibilities
- Deliver empathetic, efficient customer support via phone, email, and chat during evening shifts (4 PM - 12 AM)
- Resolve complex inquiries and technical issues using CRM platforms and knowledge bases
- Collaborate with cross-functional teams to ensure seamless service delivery
- Document interactions and maintain accurate customer records in Salesforce
- Proactively identify process improvements and implement best practices
- Meet/exceed performance metrics including CSAT scores and resolution rates
- Participate in ongoing training to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent; associate/bachelor's degree preferred
- 1+ years customer service experience in high-volume environments
- Exceptional communication skills with demonstrated empathy and patience
- Proficiency with CRM systems (Salesforce, Zendesk) and MS Office Suite
- Strong problem-solving abilities with attention to detail
- Flexibility to work evenings, weekends, and holidays as needed
- Ability to multitask in fast-paced settings while maintaining composure
- Self-starter mentality with commitment to continuous learning