Job Description
Join FlexiStaff Solutions and transform your evenings into rewarding income! We're seeking dedicated Evening Customer Service Specialists to support our growing client base with flexible shifts and daily pay options. Perfect for students, parents, or anyone seeking work-life balance, this role offers competitive hourly rates plus performance bonuses. Enjoy modern amenities, paid training, and a supportive team environment while making a tangible impact on customer satisfaction.
Why Choose FlexiStaff?
• Daily pay via instant transfer
• Evening/weekend shifts (4 PM - 12 PM)
• No weekends required (Sat/Sun optional)
• Free parking and on-site amenities
• Career advancement opportunities
Responsibilities
- Handle inbound/outbound customer inquiries via phone, chat, and email
- Resolve billing and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed daily performance metrics (CSAT, resolution rate)
- Collaborate with support teams for complex issue escalation
- Participate in ongoing training programs
- Uphold company standards for data security
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Strong typing skills (40+ WPM) and tech proficiency
- Exceptional communication and problem-solving abilities
- Availability for 4+ weekday evenings (Mon-Fri)
- Ability to work independently with minimal supervision
- Positive attitude and conflict resolution skills
- Background check clearance required