Job Description
Join Milwaukee's premier staffing agency and enjoy the flexibility of evening shifts with same-day pay! We're seeking enthusiastic individuals to provide exceptional customer support during peak evening hours. Perfect for students, parents, or anyone seeking supplemental income with immediate compensation. Our modern downtown office offers a supportive environment and growth opportunities.
Responsibilities
- Handle inbound customer inquiries via phone and chat during evening hours (4 PM - 10 PM)
- Process transactions and resolve billing issues with efficiency and empathy
- Maintain detailed records of customer interactions in CRM systems
- Collaborate with day-shift teams for seamless service continuity
- Meet daily performance metrics for call quality and resolution times
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience
- Proficient with Windows OS and basic office software
- Strong verbal communication and active listening skills
- Ability to work independently in a fast-paced environment
- Reliable transportation to downtown Milwaukee location
- Flexible schedule availability including weekends