Job Description
Join Urban Retail Solutions as an Evening Customer Service Specialist and be the heart of our customer experience! We're seeking energetic individuals to deliver exceptional service during our peak evening hours. Enjoy a flexible schedule while making meaningful connections with customers and supporting our vibrant retail environment. Perfect for students, parents, or anyone seeking a rewarding part-time role with growth opportunities.
Responsibilities
- Provide exceptional customer service via phone, email, and in-person during evening hours
- Process transactions accurately and efficiently using POS systems
- Resolve customer inquiries and concerns with empathy and professionalism
- Assist with inventory management and stock replenishment
- Collaborate with team members to maintain store appearance and standards
- Support visual merchandising and promotional displays
Qualifications
- Previous customer service or retail experience preferred
- Strong communication and interpersonal skills
- Ability to work evenings (4 PM - 10 PM) and weekends
- Basic proficiency with POS systems and technology
- High school diploma or equivalent required
- Reliable transportation and punctuality
- Positive attitude and problem-solving mindset