Job Description
Join Kansas City Connect as an Evening Customer Service Specialist and enjoy flexible evening hours with weekly pay! We're seeking energetic individuals to deliver exceptional support to our diverse client base. This role is perfect for students, parents, or anyone seeking work-life balance with consistent evening shifts (5 PM - 10 PM). Earn competitive wages while making a tangible impact in our growing community.
Responsibilities
- Handle inbound/outbound calls and digital inquiries with professionalism
- Resolve customer issues using CRM systems and problem-solving frameworks
- Process transactions and maintain accurate client records
- Collaborate with team members to ensure seamless service delivery
- Adhere to company protocols while maintaining a friendly demeanor
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and conflict resolution skills
- Proficiency with Microsoft Office and basic tech tools
- Reliable transportation to our downtown location
- Ability to work independently and as part of a team
- Evening availability Monday-Friday (5 PM-10 PM)