Job Description
Join our award-winning team as an Evening Customer Service Specialist at Indianapolis Solutions Group! We're seeking motivated individuals to deliver exceptional client experiences during our evening hours (4 PM - 10 PM). Enjoy the flexibility of a part-time schedule with reliable weekly pay, comprehensive training, and a supportive team environment. Perfect for students, parents, or anyone seeking work-life balance. No weekends required!
Responsibilities
- Handle inbound customer inquiries via phone and digital channels with professionalism and empathy
- Resolve billing, account, and service issues using our proprietary CRM system
- Document all interactions accurately in compliance with company protocols
- Collaborate with support teams to escalate complex customer needs
- Maintain performance metrics including call quality and resolution targets
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or related experience
- Exceptional verbal communication and active listening skills
- Proficient with Microsoft Office and web-based platforms
- Ability to multitask in a fast-paced environment
- Reliable transportation and punctuality
- Must be available 4-5 evenings weekly (minimum 20 hours)