Job Description
Join Georgia Connect Solutions as an Evening Customer Service Specialist and enjoy flexible hours with weekly pay! We're seeking friendly, reliable professionals to deliver exceptional customer experiences during our peak evening hours. This role offers a supportive team environment, paid training, and opportunities for advancement. Perfect for students, parents, or anyone seeking a consistent evening schedule with immediate compensation.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing and service issues with empathy and efficiency
- Process payments and update customer accounts accurately
- Document interactions in CRM system with precision
- Collaborate with team members to maintain service standards
- Meet/exceed performance metrics for resolution times and satisfaction
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong typing skills (40+ WPM)
- Excellent communication and problem-solving abilities
- Ability to work independently and as part of a team
- Reliable transportation for evening shifts
- Must pass background check and drug screening