Job Description
Join Coastal Connect Solutions as an Evening Customer Service Specialist and enjoy the perfect work-life balance with our flexible evening schedule! We're seeking motivated individuals to deliver exceptional support to our clients during evening hours. This role offers competitive pay, a supportive team environment, and the opportunity to grow professionally while accommodating your daytime commitments. No weekends required!
Responsibilities
- Handle inbound customer inquiries via phone and chat during evening shifts (4 PM - 10 PM)
- Resolve billing, technical, and service issues with empathy and efficiency
- Update and maintain accurate customer records in CRM systems
- Collaborate with day-team to ensure seamless service continuity
- Meet or exceed monthly performance metrics for resolution time and satisfaction
- Participate in ongoing product training to maintain service excellence
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service experience in a contact center environment
- Strong communication skills with clear, professional phone etiquette
- Ability to multitask effectively in a fast-paced setting
- Proficiency with CRM software (Salesforce experience a plus)
- Reliable transportation for in-office shifts in Virginia Beach
- Flexible availability Monday-Friday evenings