Job Description
Join our dynamic team at Pacific Connect Solutions as an Evening Customer Service Specialist! We're seeking motivated individuals to provide exceptional support to our clients during evening hours. This role offers flexible scheduling with guaranteed weekly pay, making it perfect for students, parents, or anyone seeking supplemental income. Enjoy a supportive environment with comprehensive training and opportunities for growth. If you're passionate about helping others and thrive in fast-paced settings, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing and technical issues efficiently using our CRM system
- Process orders, returns, and service requests with attention to detail
- Document all interactions accurately in our customer database
- Collaborate with day-team staff to ensure seamless service continuity
- Meet daily performance metrics for response time and resolution rates
- Participate in weekly team training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Strong verbal and written communication skills
- Ability to multitask in a fast-paced environment
- Basic proficiency with Microsoft Office and CRM software
- Reliable transportation to our Seattle facility
- Available to work 20-25 hours weekly (4-5 evenings per week)
- Positive attitude and problem-solving mindset