Job Description
Join our dynamic team as an Evening Customer Service Specialist and turn your spare time into extra income! We're seeking motivated individuals to deliver exceptional support during evening hours. This flexible role offers perfect work-life balance while building valuable customer experience skills. Enjoy a supportive environment with comprehensive training and advancement opportunities. Perfect for students, parents, or anyone seeking supplemental income in the Raleigh area.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing and service issues efficiently
- Process orders and update customer records
- Maintain detailed documentation of interactions
- Collaborate with day team for seamless handoffs
- Meet daily performance metrics
- Participate in bi-weekly training sessions
Qualifications
- High school diploma or equivalent
- Basic computer proficiency
- Strong communication skills
- Ability to work independently
- Reliable transportation
- Flexibility with evening/weekend shifts
- No prior experience required
- Positive and patient demeanor