Job Description
Join our dynamic team at Tulsa Connect Solutions as an Evening Customer Service Specialist! We're urgently hiring motivated individuals to deliver exceptional support during our peak evening hours. This role is perfect for students, parents, or anyone seeking flexible evening work in Tulsa. Enjoy competitive pay, a supportive environment, and opportunities for growth within our rapidly expanding tech services company.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat during evening hours (4 PM - 10 PM)
- Resolve technical issues and troubleshoot product concerns efficiently
- Process orders, returns, and service requests with precision
- Maintain detailed customer interaction records in CRM systems
- Collaborate with daytime teams to ensure seamless service continuity
- Identify and escalate complex issues to senior specialists
Qualifications
- High school diploma or equivalent required; college coursework preferred
- 6+ months customer service or tech support experience
- Strong problem-solving and communication skills
- Ability to work independently in fast-paced evening environment
- Proficiency with CRM software and Microsoft Office Suite
- Reliable transportation for evening shifts
- Positive attitude and commitment to customer satisfaction